Managed IT Support

Managed IT support

A critical element of your business is your IT infrastructure and ensuring that it is running smoothly. At Rand Data Systems we will proactively manage and support your IT infrastructure.

Whether you run a small company with five computers to larger environments with multiple systems, servers and networks.

Our technical expertise and access to a wide range of outsourced solutions, gives us the ability to provide you with a business solutions, unique to your companies business needs.

In addition, signing up to our support contract automatically gives you access to cheaper rates and vendor discounts on your hardware and software purchases.

Our managed IT support service not only save you costs on additional resources, but our proactive approach minimise business risk as a result of unnecessary downtime.
This allows you to focus on your business whilst we you deal with day-to-day operations and ensuing the effective running of your IT infrastructure.

Our managed IT support services offering can be divided into the following aspects;

Why should you consider us?

  • 24 hour support, with access to onsite or remote desktop support
  • Cost saving, through a monthly fixed cost
  • Our proactive approach ensures improved systems stability, minimising business risk
  • Access to multiple levels of technical expertise and skill sets
  • Service-level agreement (SLA) driven service delivery is covered with related service levels defined
  • Free up staff for other more important business functions

IT Services Support Desk:

All support request are handled through our powerful help desk solution giving our clients a single point of contact to get help with their IT related services and support issues.