Remote IT Support
Our specialist technicians have the ability to remotely assist using specialist software.
Remote IT support is a game-changer for businesses in and around Roodepoort, Krugersdorp and the larger Johannesburg area, as well as those operating in regional areas across South Africa. Whether you’re based in a major city like Pretoria, Cape Town, or Durban – or in a more remote location – Rand Data Systems remote support services ensure you receive fast, expert assistance without the need for on-site visits. This is especially valuable for businesses that may not have immediate access to specialised IT resources.
With our secure remote support technology, our technicians can connect to your systems in real time, diagnose issues, and implement solutions – often within minutes. This eliminates travel delays, reduces downtime, and helps your team stay productive. It’s a cost-effective way to maintain your IT infrastructure, no matter where you’re located.
Our remote sessions are encrypted and fully secure, with access granted only with your approval. Once the session ends, all temporary access is revoked automatically, giving you peace of mind.
By choosing Rand Data’s remote IT support, you’re not just saving time – you’re gaining flexibility, faster response times, and access to a broader pool of technical expertise. Whether you’re running a growing business in Johannesburg or managing operations in outlying regions, our support model ensures you get the help you need, when you need it.
Is remote IT support assistance safe?
- Can we access your system at any time? No, we cannot access your systems without you giving us permission to do so.
- Can I see what you are doing when connected?
You are able to watch every action/click on your screen while the support technician is busy working on your machine. - Can my system be accessed if the remote IT support software is installed on my machine?
Your system cannot be access with the software running on your side. - What about my private information that is open when we connect?
Prior to allowing our support technician access, for your own privacy and peace of mind, we always recommend that you close any private and confidential documents that’s not needed during the support session.
We value the the privacy of our clients. Any information that may be seen by the support technician during a remote session will be held in the strictest of confidence.
This method of support is extremely convenient and a cost saver considering that we can address issues right away, or do an assessment prior to a physical call out.
How does remote IT support works?
Speak to one of our consultants today to find out more about our remote support services!
You contact our support
Reach out to our team via phone, email, or our website to report your issue.We prepare a remote session
Our technician sets up a secure remote session and sends you a quick-access link or code.- Download the specialist software
At this point, you download the software from https://get.teamviewer.com/4ermrua and run the installation. You join the session
You follow the link or enter the code to connect – no installation or setup required.You grant permission
Security first! Once connected, you approve access so our technician can view and interact with your device. You have the option to close confidential information if able to or not needed.We troubleshoot and resolve
Our technician securely accesses your system to diagnose and resolve the issue in real time.Session ends securely
Once the issue is resolved, the session ends and all temporary access is automatically revoked.
What Managed IT support services do you require? Fill in your details below and we will get back to.