RDengage – Hospitality Marketing Platform

Turns guest WiFi into a marketing engine. RD Engage hospitality marketing platform captures compliant customer data and automates reviews for various South African hospitality venues.

Turn your guest internet into an automated sales engine

The reality is simple. You provide free internet access at your boutique hotel, restaurant, or retail venue because customers expect it. It feels like an unescapable overhead cost.

But what do you get in return for that monthly bandwidth bill?

Most offline businesses let valuable customer relationships walk right out the front door without ever knowing who they were. The online retail giants track every click, every basket, and every visit. You deserve the same power.

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Your business
Your WiFi
Your branding

RD Engage Marketing Platforms' mobile phone screen with resort WiFi login page

Free guest WiFi that gives your business tangible return on investment

Every person who sits down at your tables or checks into your rooms is a potential repeat customer. RD Engage hospitality marketing platform gives you a seamless way to start the conversation.

Step 01: The branded connection

Your guest logs into the internet through a beautiful, custom-built splash page using their email address or a social media profile. No clunky passwords required.

Step 02: Intelligent timing

The system immediately adds their profile to your database and sends a welcoming email or text message based entirely on their physical visiting patterns.

Step 03: Automated feedback collection

Shortly after they leave, the platform automatically requests a rating of their experience.

Step 04: Continuous remarketing

Your happy customers regularly receive tailored email promotions, birthday specials, and laser-targeted online advertisements.

RD Engage Hospitality marketing platform's client email editor.

Smart automations that do the heavy lifting for you

You run a business. You do not have the time to sit at a computer sending manual emails to every person who bought a flat white or stayed for the weekend.

Our drag-and-drop campaign creator allows you to build stunning email layouts in under 60 seconds. More importantly, you can set firm delivery rules based on real-world interactions.

  • Visit frequency: Reward a guest on their tenth visit to your venue.
  • Time away: Send an automated text with a special voucher if someone has not been back in thirty days.
  • Special occasions: Wish your customers a happy birthday with a gift that brings them back through your doors.

Protect your reputation and double your online reviews

A single bad public review can sting your local search rankings. The RD Engage hospitality marketing platform acts as an intelligent buffer for your business reputation.

When the automated system requests feedback from your guests, it splits the response instantly based on their experience. Happy customers who leave a positive rating are immediately redirected to your live Google, TripAdvisor, or Trustpilot pages. They post their praise where the world can see it.

What happens if a guest had a bad experience?

The hotel marketing platform intercepts the negative feedback. It routes the complaint privately straight to your management team through internal reputation management tools. You get the opportunity to fix the issue with the client directly before they vent their frustrations publicly.

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Screenshot of a RD Engage Hospitality marketing platform's dashboard showing an AI content template generating text next to a five-star review gauge.

Harness the power of integrated artificial intelligence

  • Feedback reply suggestions: Our built-in smart assistant drafts immediate, professional responses to any negative customer comments so you can resolve disputes instantly.
  • Deep sentiment analysis: The system reviews your historical feedback trends and provides clear, actionable suggestions on where your operations can improve.
  • Multi-lingual support: Communicate effortlessly by replying to customer feedback in their preferred language.

Real results for physical businesses

We do not deal in vague promises. Here is what our hospitality marketing platform delivered for hospitality and retail businesses recently.

120 %

More monthly reviews

Hotel Number One moved from 32nd to 19th place in local rankings in just four months by automating guest communication.

100 M

Monthly ad impressions

Digital advertising networks successfully boosted revenue streams using targeted captive portal redirects.

50000

Unique connections

The Artcaffe Group built a massive, constantly flowing pipeline of fresh customer contacts straight into their marketing systems.

Request a free IT support consultation

Every business has unique technology needs. Tell us about your Managed IT requirements below, and one of our experts will contact you to schedule a free consultation.