Managed IT support services
Discover comprehensive Managed IT Support Services to optimise your IT infrastructure and enhance business performance.
Why have a managed IT support service business partner?
Rand Data Systems is a South African IT Management services company that offers a comprehensive suite of services for managing & optimising IT infrastructure. This includes network management, security solutions, cloud integration, firewall management and so much more! Our services aim to enhance IT performance, ensure data protection & streamline operations for all business sizes!
A critical element of your business is your IT infrastructure & ensuring that it is running smoothly. At Rand Data Systems we will proactively manage & support your IT Infrastructure.
Whether you run a small company with five computers to larger enterprises with multiple systems, servers & networks.
Our technical expertise & access to a wide range of outsourced solutions, gives us the ability to provide you with business solutions, unique to your companies business needs.
In addition, signing up to our support contract automatically gives you access to cheaper rates & vendor discounts on your hardware and software purchases.
Saving time
Your time & resources to concentrate on your core business activities
Scalability
Rand Data Systems can offer flexible IT Solutions that can scale with your business as it grows or changes!
Security
We can help protect your data and systems against cyber threats & ensure compliance with industry standards
24/7 Support
We provide 24/7 support, ensuring your IT systems are available when you need them
Technology Advancements
We stay updated with the latest technology trends & can help you adopt new, beneficial technologies!
IT help desk support services
All support requests are handled through our powerful IT help desk, providing our clients with a single point of contact for assistance with their IT-related service and support issues. This enables us to deliver customer satisfaction, track metrics and reporting, ensure consistency, and provide quick responses – powered by TeamViewer, a trusted remote control and access software that allows users to connect to and control any device from anywhere.
Contact us today to implement us as your IT support service provider.
Remote IT Support
At Rand Data Systems, our IT help desk specialists have the ability to remotely assist you, using specialist software. This allows our IT help desk to work on your PC & address any issues that you may have, saving you both time & money. Remote IT support is extremely convenient & a major cost saver considering that we can address the issues right away, or do an assessment prior to a physical call out.
Our remote IT support works as follows:
- Connect with our IT help desk from your workspace.
- Yo will be guided to download the IT help desk remote support software “TeamViewer” & run the installation.
- Once loaded, you can then grant our IT help desk technician access by the simple click of a button!
- Our IT help desk cannot access your systems without you giving us permission to do so and even then.
We value the privacy of our clients.
IT Hardware & Software Support
Ensuring that there is smooth running for your operating systems, networks and emails are crucial to the success and continuity of any business. You can be assured that any reason for failure of these systems will have an impact on your business & productivity. Rand Data Systems has the knowledge and expertise to successfully deliver software support around your IT needs. We offer a comprehensive range of leading hardware & software support solutions, using quality products from a wide range of leading hardware providers. Our professional team of experienced and certified professionals will take care of the repair, maintenance and support of your hardware and software requirements. Our services extend to a range of products including desktops, laptops, printers, monitors, servers, storage devices, network equipment, as well as CCTV Installations.
Our IT software support solutions:
- Operating Systems (Microsoft, Apple MAC, Linux Systems, Google Chrome (OS)).
- Full range of Microsoft products.
- Full range of Google Workspace Solutions/Products.
- Data Security.
- Data Integration.
- ITSM- IT Service Management.
- Network monitoring & privacy.
- 3rd party Applications: (Google Workspace, CCTV, Point of Sales, Dropbox and more!).
Our IT hardware support solutions:
- Data Storage.
- Server Infrastructure.
- Data Backup & Recovery.
- Scalability.
- Assembly & Configuration of Computers, Servers etc.
- Extended manufacturer warranties for hardware & express warranty swap outs.
- IT Assessment & Network Audits, recommend network & setups unique to your business requirements.
- Point-of-Sale hardware & software solution implementation.
- CCTV Installations.
At Rand Data Systems, our equipment carries full warranties supported throughout South Africa.
Request a IT support quote
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